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Payers Institute Administrative Changes During Crisis

There continue to be major disruptions in the healthcare system due to COVID-19, and most of the major third-party payers have made adjustments to various administrative processes, including prior authorization, quality reporting and telemedicine. The most recent changes being a major announcement from the Ohio Department of Medicaid on Friday regarding prior authorization. Below we have provided the links and summaries to the latest updates from the major payers in Ohio.

Ohio Department of Medicaid

Ohio Department of Medicaid (ODM) has announced a series of changes aimed at increasing flexibility and making access to care easier for Ohioans. These include:



Ohio’s Medicare Administrative Contractor has provided a number of different updates regarding policy changes for fee-for-service Medicare. View Medicare Summary > 

Additionally, as a reminder, CMS has announced a number of reporting changes over the last several weeks, most notably a delay in MIPS data submission for 2019 and 2020.


Commercial Insurance

Every major commercial insurance company operating in Ohio has issued updates on COVID-19 related policy changes.

Some are general and cover telehealth, prior authorization and treatment of COVID patients, while others are specialty specific. Each company's updates are listed below to help you navigate the policy changes impacting your practice:


Ohio Bureau of Workers Compensation

The Ohio Bureau of Workers Compensation (BWC) has issued guidance for both patients and physicians regarding changes during the COVID-19 crisis. This information covers benefits, telehealth and several other topics.


As you know, Ohio State Medical Association (OSMA) is committed to keeping Ohio physicians informed on state and federal updates related to COVID-19, especially how they impact Ohio’s medical practices and healthcare professionals.

If you have questions about this information
or OSMA’s services to physicians:

Call 800-766-6762 or email OSMA.

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